Frequently Asked Questions
Everything you need to know about our artisan foods and delivery.
How do you ensure the freshness of perishable items during shipping?
We use specialized insulated packaging and cold packs for all temperature-sensitive products. Orders containing perishables are shipped via expedited methods to ensure they arrive at your door in peak condition.
When will my order be shipped?
Orders are typically processed within 1-2 business days. To avoid weekend delays in transit for perishable goods, we may hold shipments placed late in the week until the following Monday.
Do you offer international shipping?
Currently, Peters Gourmet Market ships exclusively within the continental United States to guarantee the quality and safety of our food products during transit.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or if there is an error, please contact us within 48 hours for a replacement or refund.
Are your products suitable for people with specific dietary restrictions?
We offer a wide variety of gluten-free, organic, and vegan options. Please refer to the specific ingredient lists and allergen warnings provided on each product page before purchasing.
Can I include a personalized gift message with my order?
Yes! During the checkout process, you can enter a custom message that we will print on a gift card and include inside your package at no extra cost.